Shipping Policy

Last Updated: January 7, 2026

A Legal Disclaimer

The information and terms presented in this Shipping Policy are legally binding conditions of sale for all orders placed with VWLights. This policy establishes the legal framework for delivery of customized lighting products to customers within India. By placing an order and accepting this policy, you acknowledge and agree to all shipping terms outlined herein.

About Our Shipping Process

VWLights operates on a quotation-based, make-to-order business model. We do not accept direct orders through the website. Instead, customers must request a quotation, approve a sample, and then place a confirmed order. This process allows us to manufacture products precisely according to your specifications before shipment.

Understanding our shipping timeline and delivery scope is critical before placing an order. Please review this policy carefully to ensure our shipping capabilities align with your requirements and expectations.

Our Ordering and Manufacturing Process

Step 1: Quotation Request
You submit a detailed quotation request specifying your lighting requirements, specifications, and delivery needs through our website or customer service team.

Step 2: Quotation and Timeline
We provide a customized quotation with pricing and an estimated lead time based on order complexity and quantity.

Step 3: Sample Manufacturing and Approval
Upon acceptance of the quotation, we manufacture a sample unit for your approval. You thoroughly review and approve the sample specifications.

Step 4: Order Confirmation
Once the sample is approved, the order is formally placed and enters full-scale manufacturing.

Step 5: Manufacturing and Dispatch
Products are manufactured to your approved specifications and prepared for shipment.

Manufacturing and Processing Timeline

Lead Time: 4 to 15 Business Days

The manufacturing lead time for your VWLights order typically ranges from 4 to 15 business days after order confirmation, depending on the following factors:

Order Quantity: Larger orders may require extended manufacturing time
Customization Complexity: More complex customization requests may extend the timeline
Material Availability: Availability of raw materials and components
Production Capacity: Current manufacturing capacity and production schedule

Important: This lead time is an estimate only and is not a guaranteed delivery date. VWLights will communicate actual lead times at the time of quotation and order confirmation. Actual manufacturing may take longer due to unforeseen circumstances, including supply chain delays, quality control requirements, or technical issues.

Customers acknowledge and accept that extended lead times may occur due to the customized nature of the products and agree not to cancel orders due to delays unless expressly permitted under this policy.

Delivery Scope and Geographic Limitations

Domestic Delivery Only – India

VWLights delivers products exclusively within India to Tier 1 and Tier 2 cities only.

Tier 1 Cities (Major Metropolitan Areas):

Delhi
Mumbai
Bangalore
Hyderabad
Pune
Chennai
Kolkata
Ahmedabad
Jaipur
Indore

Tier 2 Cities (Secondary Urban Centers):

Includes major secondary metropolitan areas with substantial commercial and residential development, such as Chandigarh, Kochi, Lucknow, Nagpur, Bhopal, Visakhapatnam, and similar urban centers.

No International Shipping: VWLights does not ship internationally to any address outside India for now.

Geographic Limitations: If your delivery address falls outside the defined Tier 1 and Tier 2 city list, we cannot deliver to that location. Customers are responsible for verifying that their delivery address falls within our service area before placing an order. We recommend contacting our customer service team if you are unsure whether your location is within our delivery area.

Shipping and Delivery Costs

Shipping Costs Are Quoted Individually

Shipping costs for VWLights products are not standard and are quoted on a case-by-case basis depending on the following factors:

Product dimensions and weight
Delivery destination and distance
Delivery timeframe requested
Quantity and complexity of the order
Packaging and protective material requirements

Shipping costs are included in the final quotation provided to you before order confirmation. Once you accept the quotation, the quoted shipping cost is binding and will not increase unless the delivery address, quantity, or specifications change.

Shipping costs must be paid in full as part of the order confirmation and are non-refundable once the order enters manufacturing, unless the order is cancelled in accordance with our Cancellation Policy.

Delivery Timeline and Estimates

Expected Delivery Timeframe: 7 to 25 Business Days from Order Confirmation

After your order is confirmed and enters manufacturing, the total time from order confirmation to delivery at your location is typically 7 to 25 business days, accounting for:

Manufacturing time: 4-15 business days
Packaging and quality inspection: 1-2 business days
Transit time via courier: 2-8 business days (depending on location within India)

Delivery timeframes are estimates only and not guaranteed delivery dates. VWLights makes reasonable efforts to meet estimated delivery windows but cannot guarantee delivery by any specific date. Delays may occur due to:

Manufacturing complexities or quality control requirements
Material procurement delays
Courier service delays
Geographic accessibility challenges
Weather or unforeseen circumstances

Customers acknowledge that delays are possible and agree to exercise reasonable patience. Orders will not be cancelled solely due to delivery delays unless the delay exceeds 30 calendar days beyond the maximum estimated delivery date, in which case customers may request cancellation with full refund of order value (excluding non-refundable shipping costs already incurred).

Order Confirmation and Tracking

Confirmation Email

Upon order confirmation, you will receive a confirmation email containing:

Order number and reference ID
Product specifications and quantities
Quoted shipping cost and delivery estimate
Payment details and invoice

Manufacturing Status Updates

We will provide periodic updates regarding your order's manufacturing progress:

Manufacturing commencement notification (within 24-48 hours of order confirmation)
Manufacturing completion and quality inspection clearance
Shipment dispatch notification with courier details

Shipment Confirmation and Tracking

Once your order is dispatched, you will receive:

A shipment confirmation email
Tracking number and courier details (e.g., DHL, FedEx, Professional Couriers India Limited)
Link to track your package in real-time

It is the customer's responsibility to track their shipment using the provided tracking number. VWLights is not responsible for customers who fail to track their orders or who are not available to receive delivery.

Shipping Restrictions and Limitations

Items Subject to Shipping

All VWLights products manufactured according to approved specifications and complying with Indian safety and electrical standards are eligible for shipment.

Geographic Shipping Restrictions

No shipment to addresses outside Tier 1 and Tier 2 cities in India
No international shipping to any country
No shipment to P.O. boxes, post offices, or addresses without clear building/street identification
No shipment to areas with political instability or security concerns (at VWLights' sole discretion)

Special Restrictions

Certain customized lighting products may have specific shipping restrictions due to:

Size or weight limitations of courier services
Electrical safety regulations for air transport
Fragility or special handling requirements

Any shipping restrictions specific to your order will be clearly communicated in your quotation.

Damage During Transit - Responsibility and Liability

VWLights's Accountability for Transit Damage

VWLights assumes full accountability for products damaged during shipping and delivery from our facility to your location, provided the damage occurs during transit and not after delivery at your premises.

Transit Damage Defined: Physical damage to products caused by courier service mishandling, accidents, or improper packaging during the shipping process.

Reporting Transit Damage

If your shipment arrives damaged, you must:

Report immediately upon receipt – Contact our customer service team within 48 hours of delivery
Document the damage – Provide clear photographs or videos showing the damage
Preserve packaging – Do not discard the original packaging, as it may be required for damage assessment
Provide order details – Include your order number, invoice, and delivery date

Claims submitted after 48 hours of delivery may not be processed, and VWLights reserves the right to deny claims lacking proper documentation.

VWLights's Response to Transit Damage

Upon verification of transit damage:

A replacement unit will be manufactured and shipped at no additional cost to you
Replacement manufacturing timeline will be 7-15 business days from approval
Original shipping costs for the replacement will be covered by VWLights
You will be required to return the damaged product to VWLights (return shipping label will be provided)

On-Site Damage – No Responsibility

VWLights Assumes NO Responsibility for On-Site Damage

On-site damage is defined as any damage occurring after the product is delivered and signed for at your premises. This includes:

Damage during unloading or installation
Damage from improper handling after delivery
Damage from environmental exposure after delivery
Damage from accidents or misuse at your location
Damage from installation errors or modifications

VWLights assumes no responsibility for on-site damage and will not provide replacements, refunds, or compensation for such damage. The customer assumes full responsibility for the product's safety and protection once delivery is complete.

It is the customer's responsibility to:

Carefully inspect the product upon delivery for any transit damage (within 48 hours)
Ensure proper handling and unloading of the product
Provide appropriate storage and protection until final installation
Follow all provided installation guidelines and safety instructions
Arrange for professional installation if required
Go through our return or replacement policy to know more.

Lost or Missing Packages

Courier Liability

If a package is lost or goes missing during transit, the courier service (not VWLights) bears the primary liability. VWLights will:

File a claim with the courier on your behalf
Provide assistance with documentation needed for the courier claim
Pursue compensation from the courier for the lost shipment

VWLights's Support Timeline

Lost package claims must be reported within 7 business days of the expected delivery date
VWLights will file a claim with the courier within 3 business days of your report
Courier claim resolution typically takes 4-6 weeks

Replacement Upon Courier Reimbursement

Once VWLights receives compensation from the courier, a replacement unit will be manufactured and shipped at no cost to you. However, VWLights will not manufacture a replacement until courier compensation is received to avoid duplicate costs.

Alternatively, if you prefer not to wait for courier claim resolution, you may opt to place a new order for a replacement unit at our standard quotation price.

Packaging and Protective Measures

VWLights's Packaging Standards

All products are packaged according to the following standards:

Protective cushioning using foam, bubble wrap, or similar materials to prevent damage during transit
Sturdy outer packaging using corrugated boxes or wooden crates as appropriate for product size and fragility
Clear labeling with handling instructions, fragile indicators, and customer contact information
Moisture protection using sealed bags or waterproof materials where necessary
Product-specific packaging designed to accommodate the product's dimensions, weight, and sensitivity

While VWLights takes all reasonable measures to ensure safe delivery, we cannot guarantee damage-free delivery due to courier handling practices beyond our control. This is why damage reporting within 48 hours is critical.

Special Handling and Delivery Requirements

Scheduled Delivery Appointments

Large or bulky lighting fixtures may require scheduled delivery appointments. For such orders:

VWLights will coordinate with the customer to schedule a convenient delivery window (typically 2-4 hours)
The customer must be present or designate an authorized representative
VWLights reserves the right to reschedule if the customer is unavailable at the scheduled time
Repeated rescheduling requests may result in order cancellation

Professional Installation Services

VWLights does not provide professional installation services. However, we can:

Provide detailed installation guidelines and documentation
Recommend certified electricians or installation partners
Assist with technical guidance during installation

Customers are responsible for installation. If installation services are requested from VWLights, they will be provided at an additional cost.

Order Modifications and Cancellations

Modifications Before Manufacturing

Orders may be modified (quantity, specifications, delivery address) only before manufacturing begins (typically within 24-48 hours of order confirmation). Modifications are subject to:

Manufacturing feasibility assessment
Potential adjustments to lead time and shipping cost
Customer approval of revised quotation

Cancellations Before Manufacturing

Orders may be cancelled before manufacturing begins (typically within 24-48 hours of order confirmation). Cancellation terms are:

Full refund of product cost
Non-refundable processing fee (if materials have been procured)
Shipping cost refund depends on material procurement status

No Cancellations After Manufacturing Begins

Once manufacturing has commenced, orders cannot be cancelled, and the full order amount is non-refundable. The customer is legally bound to accept and pay for the manufactured product.

Refund Timeline

All approved refunds are processed within 7-10 business days to the customer's original payment method. Refunds are not instant and may take additional time to appear in the customer's bank account depending on their financial institution.

Payment and Shipping Terms

Payment Schedule

50% advance payment upon order confirmation (non-refundable once manufacturing begins)
50% balance payment on or before the scheduled dispatch date

Alternate Arrangement: For large orders or valued customers, VWLights may negotiate alternate payment terms. Any custom payment arrangement must be documented in writing and signed by both parties.

Payment Methods Accepted

Bank transfer / NEFT / RTGS
Cheque (post-dated acceptable for balance payment)
Credit/debit card (if payment gateway is available)
Other methods as mutually agreed

Currency

All orders and payments are in Indian Rupees (INR).

Customs, Duties, and Taxes

Goods and Services Tax (GST)

GST is included in the quoted price for orders within India. VWLights will provide an itemized GST invoice upon order.

No International Duties or Customs

Since VWLights does not ship internationally, international customs or duties do not apply.

Contact Information and Customer Support

For Shipping-Related Inquiries

Email: sales@vwlights.com
Phone: +91 99000 91787
Operating Hours: 9am - 6pm
Response Time: We aim to respond to all inquiries within 24-48 business hours

For Urgent Issues (e.g., Damaged Shipments)

Contact our customer service team immediately at the above details with photographic evidence of damage.

Limitations of Liability

No Liability for Consequential Damages

VWLights is not liable for any consequential, indirect, incidental, or punitive damages arising from delays, delivery issues, or damaged shipments, including but not limited to:

Lost profits or business opportunities
Installation delays or project delays
Inconvenience or emotional distress

Liability Cap

VWLights's total liability for any shipping-related claim is limited to the full refund of the product cost or the cost of manufacturing a replacement, whichever is applicable.

Governing Law and Dispute Resolution

This Shipping Policy is governed by the laws of India, specifically the Merchant Shipping Act, 1958 and the Carriage of Goods by Sea Act, 2025 (for sea freight), as applicable to the mode of transport used.

Any disputes arising from this Shipping Policy shall first be subject to amicable resolution through communication between the parties. If disputes cannot be resolved informally, the parties agree to pursue resolution through arbitration or courts having jurisdiction in the location of VWLights's registered office.

Changes to This Policy

VWLights reserves the right to update this Shipping Policy from time to time to reflect changes in operations, geographic service areas, lead times, or applicable laws. The version with the "Last Updated" date shown above is the current policy. Significant changes will be communicated to customers in advance where applicable.

By placing an order with VWLights, you acknowledge that you have read, understood, and agreed to all terms outlined in this Shipping Policy and Privacy Policy

For questions or clarifications, please contact our customer service team using the contact information provided above.